#Agenticcx

From CMSWire.com - All News: AI Analytics Got Confident. Tableau's Q&A Calibration Wants to Make It Correct.

GenAI brand visibility and AI-powered service delivery share the same infrastructure. CX leaders who see that connection first will have the advantage.

The biggest risk in agentic commerce is not slower delivery. It is teaching AI systems to commit beyond operational reality.

One AI agent now handles both phone and chat support, sharing knowledge, actions and escalation logic across channels.

As AI agents begin researching, navigating and buying on behalf of consumers, UX teams must rethink digital experiences for both humans and machines.

Agentic AI is automating more CX workflows, but human agents still play a critical role in complex customer interactions.

NiCE's Q1 results, a candid earnings call and a ServiceNow launch paint a detailed picture of where agentic AI in CX is heading — and what it takes to get ROI.

AI-enhanced storefronts. Autonomous agent-to-agent purchasing. What's the road ahead for agentic commerce?

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for service and sales teams.

Adobe unveiled CX Enterprise Coworker at Summit 2026 — its agentic AI platform for customer experience orchestration.