One AI agent now handles both phone and chat support, sharing knowledge, actions and escalation logic across channels. The Gist Voice channel integration. Chatbase adds AI voice support to its existing chat agent platform. Unified workflows. Businesses manage chat and phone support through a single system. Cost and efficiency. Support leaders gain 24/7 phone coverage and lower costs without extra headcount. Chatbase on May 11 launched Chatbase Voice, a voice AI agent that extends the company's customer support platform from chat to phone. The capability runs on the same knowledge base, custom actions and human-escalation logic that already power a company's Chatbase chat agent, according to company officials . The voice agent integrates with Twilio for inbound call routing and inherits the chat agent's full action library.…