Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for service and sales teams. The Gist AI-powered automation . New agentic features automate routine CX and sales tasks. Real-time voice integration . Voice agents in Copilot Studio and Dynamics 365 enable natural conversations. Leadership impact . CX and sales leaders can scale service and insight without increasing headcount. Microsoft on April 27 announced general availability of real-time voice agents in Microsoft Copilot Studio alongside new AI-powered agents and features across Dynamics 365 Contact Center, Dynamics 365 Sales and Dynamics 365 Customer Insights. The release spans the full contact center lifecycle and adds agentic sales capabilities. According to Microsoft , the new capabilities automate routine tasks throughout the customer journey, freeing teams for work requiring human judgment, empathy and creativity.…