Agentic AI is automating more CX workflows, but human agents still play a critical role in complex customer interactions. The Gist AI shifts the agent role, not eliminates it. Agentic AI is increasingly handling repetitive CX tasks, but human agents remain central for complex, emotional and high-value interactions. Human agents gain operational support. Real-time intelligence, automated follow-ups and AI-driven coaching can reduce administrative burden and improve agent confidence. The future of CX is collaborative. Organizations are moving toward a blended model where AI agents and human workers operate together to improve both customer and employee experiences. While AI is making its presence felt across virtually all industries, customer experience (CX) has emerged amongst a handful of major early adopters when it comes to scaled implementation.…