🖼️00From Integration to Orchestration: The CX Platform Shift That's AcceleratingCMSWire.com·Scott Clark·18 days ago#9zPjISih#customerexperience#customerservice#customerexperienceorchestration#cx#customer#platforms+5 more🧰Tag tools✨Add tagFragmented CX stacks made sense — until they didn't. A new report says enterprises are rethinking the architecture behind customer experience.15s0Read later0Read More
🖼️00Cx Dev Log — 2026-05-02DEV Community·COMMENTERTHE9·25 days ago#SHj7zCT3#cx#programming#software#coding#submain#work+4 more🧰Tag tools✨Add tagClearing a backlog of stale PRs might sound like mundane maintenance, but today's work on Cx has...15s0Read later0Read More
🖼️00Agentic AI Changes the Role of Human Agents in CXCMSWire.com·Martin Taylor·25 days ago#RGfoeWkJ#agenticcx#customersatisfaction#customerexperience#cx#agents#human+4 more🧰Tag tools✨Add tagAgentic AI is automating more CX workflows, but human agents still play a critical role in complex customer interactions.15s0Read later0Read More
🖼️00Cx Dev Log — 2026-05-05DEV Community·COMMENTERTHE9·26 days ago#akgYZJOM#cx#programming#software#coding#phase#submain+5 more🧰Tag tools✨Add tagSeven commits in a single session, and the spotlight is on CX-22, CX-23, and CX-24. They leap ahead...15s0Read later0Read More
🖼️00Cx Dev Log - 2026-05-04DEV Community·COMMENTERTHE9·28 days ago#Ha1AqMdJ#cx#programming#software#coding#lowering#tests+5 more🧰Tag tools✨Add tag37 days. That's how long the main and submain branches diverged before the big merge today. It wasn't...15s0Read later0Read More
🖼️00Cx Dev Log — 2026-04-30DEV Community·COMMENTERTHE9·29 days ago#PWyo82dz#cx#programming#software#coding#submain#compound+5 more🧰Tag tools✨Add tagPhase 11 just introduced compound assign lowering on submain, pulling +=, -=, *=, /=, and %%= into...15s0Read later0Read More
🖼️00You Can't Fix the Customer Experience Without Fixing the Employee Experience FirstCMSWire.com·Michelle Wicmandy·about 1 month ago#hFE169sD#ex#customerexperience#cx#employeeexperience#customer#decisions+6 more🧰Tag tools✨Add tagCustomers live the journey in the cabin. Employees coordinate it in the cockpit. Right now, too many orgs are flying without intercom.15s0Read later0Read More
📰00Cx Dev Log — 2026-04-26DEV Community·COMMENTERTHE9·about 1 month ago#ne96DBe1#cx#programming#software#coding#test#submain+5 more🧰Tag tools✨Add tagThe IR backend has entered Phase 11. This shift brings unary expression lowering into the spotlight,...15s0Read later0Read More
📰00Cx Dev Log — 2026-04-25DEV Community·COMMENTERTHE9·about 1 month ago#CbzpWFcj#cx#programming#software#coding#strref#stack+6 more🧰Tag tools✨Add tagBreaking through the six-day stagnation on submain, we've finally hit a major milestone with four...15s0Read later0Read More