#Customer

Over the past few weeks, I've been building a side project called FlowChat SDK - a real-time customer...

You guessed it. AI. A chatbot that fails to solve customer problems may create more financial risk than operational savings.

Discover the top 7 customer journey mapping tools to enhance user experience. Learn how these essential tools can help you visualize and optimize your customers' journeys for better engagement and satisfaction.

The rapid growth of digital technology has transformed how entrepreneurs build and expand businesses....

How to design partition keys, sort keys and a serving layer when your data has two sources...

Travellers warned to beware of debit card cons after one was charged £1,500 for a kebab and another £3,000 for corn on the cob

Meta has created an Enterprise Solutions unit that embeds engineers inside large corporate customers to accelerate AI tool adoption. The effort builds on Llama's open-source traction and Clara Shih's Business AI leadership while targeting both SMBs and…

When AI and CX report to different rooms, the customer pays the price. Here's what the data — and a $5B failure — actually show.

Speed became table stakes. The brands pulling ahead are the ones teaching AI to recognize what customers actually feel.

In an exclusive CMSWire interview, Kustomer CEO Brad Birnbaum argues AI in CX has been measured by the wrong standard — and launches Architect to prove it.

In an exclusive with CMSWire, Kustomer CEO Brad Birnbaum says yes — but not the usual way. A Q&A on deflection, bolt-on AI and CX metrics that now matter.

Sales-to-service. Service-to-fulfillment. Policy-to-frontline. Three operational gaps where CX quietly erodes — and what fixes them.

Voice AI's biggest obstacle isn't capability — it's the skepticism left behind by systems that failed customers years ago. Here's how trust gets rebuilt.

Without operational visibility across interconnected systems, governance gaps are inevitable — and regulators are paying attention.

CX stack proliferation is outputting fragmented data, causing cost overruns when trying to improve the customer experience. Consolidation is the answer.

Customers tolerate inconvenience only until the experience starts feeling unfair, unpredictable and emotionally exhausting.

As Sprinklr's transformation year closes, the company's first major acquisition signals where it thinks the VoC market is heading — and it's not text.

Agentic AI promises autonomous action, but fragmented enterprise data prevents AI agents from operating effectively at scale.

The strongest customer experiences emerge when employee experience, leadership behavior and customer-facing systems reinforce one another.