pr@cmswire.com (Dom Nicastro)
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In an exclusive CMSWire interview, Kustomer CEO Brad Birnbaum argues AI in CX has been measured by the wrong standard — and launches Architect to prove it.
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In an exclusive with CMSWire, Kustomer CEO Brad Birnbaum says yes — but not the usual way. A Q&A on deflection, bolt-on AI and CX metrics that now matter.
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New digital analytics and AI agents are designed to track brand visibility in LLM answers and execute site optimizations at scale.
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Google's AI Mode hit 1 billion monthly active users. A year of data reveals how your customers search now — and whether your content is ready for them.
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The new AI Analytics Assistant lets CX leaders query interaction data conversationally and receive instant charts, dashboards and reports.
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As Sprinklr's transformation year closes, the company's first major acquisition signals where it thinks the VoC market is heading — and it's not text.
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New tools aim to help go-to-market teams build awareness, grow revenue and scale support with business-specific AI context. Continue reading...
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Webflow's next-gen CMS is now live across all plan tiers. The bigger question: can its new AEO product back up the AI search visibility claims? Continue reading...
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Pantheon's Next.js hosting is now generally available — and the company is positioning the launch squarely at the AI agent-driven future of web infrastructure. Continue reading...
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Canva says AI 2.0 is its biggest launch since 2013. For CX and marketing teams, the pitch is simple: start and end your creative day in one place. Continue reading...