#Customers

You guessed it. AI. A chatbot that fails to solve customer problems may create more financial risk than operational savings.

AI is compressing consumer discovery, decision-making, and service into fewer, faster, and increasingly invisible moments. Answer engines and AI agents now decide what customers see — or don’t.…

Rivian’s software chief sat for a new interview after launching the company’s AI assistant, and said AI makes the CarPlay debate “obsolete.”

Many homes have only had a few months to get accustomed to Colorado Springs Utilities’ new Energy Wise rates. Beginning Monday, they will have to adopt to a temporary increase in the rates. From the beginning of June until Sept.…

Delta’s reliability problems are showing up where they can least afford them: New York–Los Angeles, the premium transcon route packed with business travelers and high-profile customers.…

Delta has a very low net promoter score (NPS) on flights between New York and Los Angeles, and that's a problem the airline wants to address.

Read why Akamai was named the only Customers’ Choice in the 2026 Gartner Peer Insights Voice of the Customer for API Protection.

Together, Microsoft and SAP are helping enterprises transform operations, decision-making, and innovation at scale on Azure.

A widespread T-Mobile fiber outage struck the East Coast on May 28, 2026, disrupting thousands of customers during peak morning hours. Reports peaked above 850 before easing, with service returning unevenly across regions like North Carolina's Triad.…

A widespread T-Mobile fiber outage struck the East Coast on May 28, 2026, disrupting thousands of customers during peak morning hours. Reports peaked above 850 before easing, with service returning unevenly across regions like North Carolina's Triad.…

Speed became table stakes. The brands pulling ahead are the ones teaching AI to recognize what customers actually feel.

Customers tolerate inconvenience only until the experience starts feeling unfair, unpredictable and emotionally exhausting.

The year-old Dutch startup is folding in a seven-year-old performance-marketing platform, betting that customers want AI, automation and human specialists in one place. Most startups spend their first year trying to survive.…

Financial well-being is under pressure — learn how banks can drive growth, trust, and resilience by creating proactive, personalized digital experiences.

Check out the latest Forrester Wave™ evaluation of the governance, risk, and compliance platforms market and its findings.

Anthropic's use of Sales Cloud increased five-fold as its workers access Salesforce through Claude and Slack

Hyperscalers can get hardware before enterprise vendors and buyers don't much care where they land