🖼️00You Can't Fix the Customer Experience Without Fixing the Employee Experience FirstCMSWire.com·Michelle Wicmandy·about 1 month ago#hFE169sD#ex#customerexperience#cx#employeeexperience#customer#decisions+6 more🧰Tag tools✨Add tagCustomers live the journey in the cabin. Employees coordinate it in the cockpit. Right now, too many orgs are flying without intercom.15s0Read later0Read More