GEA Group Aktiengesellschaft (GEAGF) Q1 2026 Earnings Call May 11, 2026 8:00 AM EDTCompany ParticipantsOliver Luckenbach - Head of Investor RelationsStefan...
Don't turn NPS into a pay-to-win game. #NoBullshitCX One thing we insist on when implementing any Voice of the Customer (VoC) programme: never – and I mean never – turn the score into a KPI tied to bonuses.…
#NoBullshitCX Over the past few weeks, I have been talking about promoters: who they are, what drives them, and why not every recommendation works the same way.…
#NoBullshitCX One of the key questions of CX is Would you recommend us?One of the key challenges of CX is moving from would to did. When we worked with the wealth management division of a German bank, we saw just how complex that leap can be.…
They discuss whether “the year of the agent” came to fruition, why companies are moving away from AGI, and the major blockers for AI adoption, from distrust in non-deterministic systems to enterprise data-readiness.
