McKinsey's latest AI survey shows 65% of organizations now regularly use AI — nearly double from just ten months ago, with many using it to increase efficiency in critical areas like customer support. At Vercel, we integrated AI into our support workflow. Our AI agent reduced human-handled tickets by 31%, allowing us to maintain high support standards while serving a growing customer base. Link to heading The challenge: balancing support quality with growth Customer support teams routinely handle a diverse range of customer inquiries, many of which involve repeatable processes. These can range from simple tasks like guiding customers to specific documentation pages, to helping customers through the process of configuring their domain. The landscape of customer support is pointing organizations toward building AI-powered chatbots as a critical component of their customer support strategy.…