Akamai is home to many talented engineers who are constantly designing new, innovative products and improving existing ones. As the work begins, there is an absolute emphasis on understanding the needs of Akamai’s customers. That’s where Prachi Shah, a Senior Service Architect on the service enablement team, comes in.   \r\n For an episode of The Developer’s Edge , I sat down with Prachi to learn how she bridges the gap between our developer customers and product teams. We discussed her career before Akamai, her current tenure at the company, and the crucial role feedback plays in improving our products and the developer experience.  \r\n The customer comes first  \r\n Prachi came to Akamai from tech startup Baynote, where she had exposure to the full cycle of creating technology solutions, from pre-sales to implementation.…