Would you turn your mom's warranty claim down two days out of warranty? Author Jeanne Bliss makes a business case for providing excellent service and true customer satisfaction to garner long-term success.…Read More
Fueled in part by the organizing power of social media, workers in the technology sector and beyond may be ushering in a new era of employee activism on moral and ethical issues.…Read More
Myers-Briggs has been widely used by businesses and other organizations for decades to assess personality. But there is little, if any, science behind it, notes a new book.…Read More
A new book by two Deloitte executives argues that relying on best practices is too backward-looking given the breakneck pace of business change today.…Read More
Growing student loan debt is “changing the culture of America,” says one expert, and it impacts the economic choices we make all the way through retirement. …Read More
New Wharton research suggests the heated immigration debate often overlooks the effect immigrants have on capital investment, innovation and firm operations.…Read More
Infrastructure projects are expensive, divisive and downright complicated -- but they're also critical to the health of the U.S. economy, says Wharton’s Robert Inman.…Read More
