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Julie Mohr

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Zendesk Relate 2026 Showed Why Agentic Customer Service Starts With Knowledge

🌐 forrester.comSource

Zendesk Relate 2026 showed that agentic customer service depends on structured knowledge, new roles, and operational readiness.

#forrester#service#zendesk#customer#knowledge#platform#article#englishlanguage
6 days ago

Freshworks Signals A More Practical Future For AI Service Management

🌐 forrester.comSource

Freshworks’ latest announcements reflect a broader shift in service management AI from feature expansion to operational practicality. The real differentiator is no longer whether a vendor offers generative or agentic capabilities but whether those capabilities can be adopted quic

#forrester#service#whether#capabilities#freshworks#latest#photo#article
6 days ago