📰00Freshworks Signals A More Practical Future For AI Service ManagementFeatured Blogs - Forrester·Julie Mohr·4 days ago#LDc5iuwV#forrester#service#whether#capabilities#freshworks#latest+3 more🧰Tag tools✨Add tagFreshworks’ latest announcements reflect a broader shift in service management AI from feature expansion to operational practicality. The real differentiator is no longer whether a vendor offers generative or agentic capabilities but whether those… Read more15s0Read later0Read More