“Your call is important to us, please continue to hold.” 30 minutes later, now conscious of your phone bill at the end of the month and fists clenched you are put through to a customer service agent only to be told you’ve come through to the wrong department.   This is an all too familiar scenario for many across the world trying to get assistance or vent their frustration with a product/service which just isn’t doing what it is supposed to do. There is good news however, for those of you with high blood pressure, social media is becoming the fastest and most direct way to get your consumer issues heard by the right people.  30% of big brands now have customer service on Twitter . For those angry consumers this allows them a short cut to the decision makers and people responsible for the image of the company.…