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British Gas pays £20m to settle probe into force-fitting of prepayment meters

www.bbc.com·Emer Moreau·18 days ago
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British Gas pays £20m over prepayment meter force-fitting scandal 35 minutes ago Emer Moreau and Michael Race, Business reporters Getty Images Debt agents working for British Gas broke into the homes of vulnerable customers to fit prepayment energy meters. British Gas has agreed to pay £20m into a redress fund and compensate customers to settle an investigation by the regulator into the forced fitting of prepayment meters. Three years ago it emerged that debt agents working for British Gas had broken into the homes of vulnerable customers to fit prepayment energy meters. The regulator Ofgem said British Gas, which has apologised for the scandal, would also write off up to £70m of vulnerable customers' energy debt, some of which could be used as compensation. Ofgem investigated and subsequently banned the practice of fitting prepayment meters without customers' permission in high-risk households.…

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