Artificial Intelligence (AI) is revolutionizing the banking and financial services industry, driving innovation, improving efficiency, and enhancing customer experiences. As financial institutions face increasing competition and evolving customer expectations, AI has emerged as a powerful tool to streamline operations, strengthen security, and support smarter decision-making. From fraud detection to personalized banking services, AI is reshaping the future of finance in remarkable ways. According to Soumitra Dutt a, professor of operations, technology, and information management. “There has to be a human agency-first kind of principle that lets people feel empowered about how to make decisions and how to use AI systems to support their decision-making One of the most significant AI trends in banking is the rise of intelligent customer service solutions. AI-powered chatbots and virtual assistants are now handling customer inquiries, account management requests, and transaction support around the clock.…