Twilio posted its fastest growth in years — here's what the numbers mean for CX leaders navigating the AI infrastructure decision. The Gist Voice AI hits a milestone. Twilio's voice revenue grew 20% year over year in Q1 2026 — its highest growth rate in 19 quarters — as AI-driven use cases move from pilot to production across customer service, contact centers and sales. Platform consolidation is accelerating. Multi-product customer count grew 29%, as CX leaders consolidate fragmented vendor stacks onto unified communications infrastructure that can deliver context, memory and orchestration at scale. Orchestration is the new battleground. Twilio, Adobe and Sprinklr are each making distinct infrastructure bets on how AI-era customer experience gets delivered — and the Signal conference next week may sharpen where Twilio fits in that fight.…