As a DTC founder, you're drowning in customer support tickets. Each one demands attention, but you lack the time and data science team to prioritize the critical ones—like a VIP's complaint—before it escalates. Your Framework: The Automated Sentiment Triage Zap The core principle is creating a real-time, automated workflow that connects your helpdesk to an AI analysis tool and then triggers specific follow-up actions. This system works for you 24/7, flagging tickets that need immediate human empathy and strategic care. For example, a tool like Lexalytics/Semantria provides robust sentiment and intent analysis. Its primary use here is to process incoming tickets, scoring them for negative sentiment and identifying keywords that signal a high-value customer, such as mentions of multiple purchases or social media advocacy. See it in action: A ticket arrives: “My serum arrived warm and separated.…