While AI agents have moved from experimental tools to customer-facing workers in a matter of months, the next challenge is governance and reliability once those agents touch real money, real shoppers, and real creative output. That's according to executives from Citi, Home Depot, and Capcom, who wspoke to media during a panel at Google Cloud Next last week about how they use AI agents and manage them in real-world environments. As part of banking giant's annual $11 billion technology spend, Citi introduced a client-facing agent called Citi Sky, which Andy Sieg, the bank's head of wealth, hyped as a new channel for customer interaction on par with the introduction of the ATM. He said Citi Sky can answer questions and act on them. It operates in voice and video and aims to garner the kind of trust Citi clients place in human advisors.…