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Why I cut my dashboard from 12 metrics to 5 — and decisions got faster

DEV Community·toshihiro shishido·about 1 month ago
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"We built a sales dashboard, but looking at it doesn't tell us what to do next." This is the most common complaint I hear from ecommerce operators. I've felt it myself — staring at a 12-metric dashboard, ranking the movements in my head, and only then starting to think about action. By the time I had a hypothesis, the meeting was over. The fix wasn't a fancier visualization. It was deletion. I cut the dashboard down to 5 metrics, and decisions started fitting into one minute. Here's the design I landed on, and the reasoning behind each cut. TL;DR A revenue dashboard needs only 5 KPIs : Revenue / CVR / AOV / RPS / ROAS. They fall out of the revenue formula Revenue = Sessions × CVR × AOV . Anything outside that formula needs an explicit justification to earn a spot on the screen. Information density doesn't speed up decisions — it slows them. GoodData's BI usage research shows the median time-to-decision for dashboards is around 42 seconds. Past that, users default to "I'll look later" — which means never.…

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