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Who Needs Judgment When You’ve Got Data? You Do.

Knowledge at Wharton·@HashtagPLUS·about 1 month ago
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The amount of data that organizations now have has brought massive opportunities to boost innovation and performance. But there are downsides. Beyond the risk of big security breaches that garner so much attention, there also is a highly costly devaluing of qualitative judgments by people, notes Jerry Z. Muller, in this opinion piece. “Becoming aware of the characteristic pitfalls of metric fixation is the first step in helping your organization to recover, and to restore judgment to its proper place.” Muller has adapted this article from his book,  The Tyranny of Metrics,  just published by Princeton University Press. (Listen to an interview with Muller from the  Knowledge at Wharton show on SiriusXM channel 111  using the player at the top of this page.) Human judgment — based on talent and experience — has become unfashionable. Measurement is in.…

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