The way that consumer investment firms support bereaved customers is being reviewed by the City regulator to make sure that “people, not paperwork” are at the centre of the processes. The Financial Conduct Authority (FCA) said research indicates that less than half (47%) of bereaved customers felt they received the support they needed from financial firms. Its review will focus on companies that advise, manage, or administer investments, including platforms, advisers and wealth managers. The FCA will examine the experience customers have from the moment the firm is told about a bereavement, through to the settlement or transfer of investments. It will assess how firms communicate, how they support vulnerable customers, their service standards, and how account fees are handled. Kate Tuckley, head of the FCA’s consumer investments department, said: “When someone loses a loved one, the last thing they need is confusing letters, delays and poor service from their financial provider.…