Everyone hates automated customer support… right? Actually, every customer hates automated customer support. Companies love it because it saves them money that they assume is pure overhead. However, what if automated support could be beneficial to both customers and companies? That’s the promise of AI-powered automated customer support. “A big part of what we need to be able to do at a call center is to help our clients gain that insight to go away with something they didn’t even know they needed before they came into the situation,” noted Rob High , Chief Technology Officer of IBM Watson . “Creating a conversational system within a call center is not something that you simply drop into place and expect on day one to have everything answered that you are trying to accomplish.” What Are Businesses Trying to Accomplish with Conversational AI Customer Support? Automating tasks better and faster. Augmenting experiences in order to orchestrate activities.…