When Systems Aren't "Up" in Consulting: Eroding Customer Trust When working on a consulting project, continuous system availability — meaning being "up" — is critically important. However, from what I've observed in the field, overlooking this simple truth, especially on the client side, can lead to a loss of trust. I believe this situation isn't just a technical problem; it also deeply impacts business relationships. In this post, I will share my experiences on how systems not being "up" in consulting projects erodes customer trust, the reasons behind it, and how we can better manage this situation. I will steer clear of clichés starting with "modern systems..." and instead focus directly on my field experiences. The Impact of Continuous Access Issues on the Client When we start a project, we spend time understanding the client's existing systems. During this process, comprehending how "up" the systems are—that is, how frequently they experience outages—is crucial for us to foresee future risks.…