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Benioff’s Defiant Stand: Why Salesforce Bets Big on AI Agents Amid SaaS Stock Rout
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Benioff’s Defiant Stand: Why Salesforce Bets Big on AI Agents Amid SaaS Stock Rout

WebProNews·Name·about 1 month ago
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Salesforce stock has shed 28% this year. Bears howl about the ‘SaaSpocalypse.’ AI agents, they say, will gut software-as-a-service revenue. Why license seats for humans when bots handle the work? Marc Benioff, Salesforce’s co-founder and CEO, calls it nonsense. He told The Wall Street Journal customers aren’t ditching his platform. They’re layering AI on top. ‘People think we have our back against the wall when in fact the opportunity has never been greater,’ Benioff said. Agentforce, Salesforce’s autonomous agent tool, powers 23,000 customers already. It builds bots for sales workflows, service tickets, more. No replacement. Augmentation. And the numbers back him. At Pearson, Agentforce resolves customer queries on orders, refunds, access codes—without humans 40% more often, per VP Gabriele Bauman. PenFed Credit Union cut IT tickets by 40% via password-reset agents, says EVP Shree Reddy. Benioff shared these on X. Real ROI. Not hype. Salesforce poured over $300 million into Anthropic since 2023. Why?…

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