Salesforce holds engineering headcount flat at 15,000 while expanding its sales force, as CEO Marc Benioff credits AI for cutting 4,000 support roles and lowering costs 17%. Human sellers remain essential for complex deals that agents cannot close.…
Salesforce CEO Marc Benioff dismisses 'SaaSpocalypse' fears, touting Agentforce's rapid growth and real-world wins at Pearson and PenFed amid a 28% stock drop. Partnerships with Anthropic and upcoming Agent Albert signal bigger AI plays ahead.