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Marketing: The Art vs. Science Debate

marketingtoday.blogspot.com·Marketing Today·about 1 month ago
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I am amazed at how often we marketers debate over whether marketing is art or science. I was recently at a marketing association fund raising event where a speaker proclaimed that marketers are true artists, as if being artists validates our work. I thought, hmmm...Maybe that's part of the reason why CEOs and other departments think of marketers as lacking process and accountability, because we can excuse those shortcomings as "art" -- just as branding has been far too often used as a black box to explain away campaigns and programs that lack accountability or perform poorly. Consider an example that can appear more art then science. The marketing of Apple's iPod. It features beautiful design, beautiful packaging, a slick user experience. Hold an iPod in your hand. The product certainly delivers on some very slick, artsy, advertising that promises cool. But should Apple manage its very artsy advertising as if it were art with little or no regard to brand and sales metrics? Of course not.…

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