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What Works, What Doesn’t: Lessons from Two Companies that Outsource Back-Office Tasks
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What Works, What Doesn’t: Lessons from Two Companies that Outsource Back-Office Tasks

Knowledge at Wharton·@HashtagPLUS·about 1 month ago
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Many Western companies are considering moving back-office operations such as call centers to low-wage countries like India. While this approach can result in significant savings when the project is handled right, potential pitfalls can undo the benefits.…

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