📰00612: For Better Customer Service, Offer Options, Not ApologiesHBR IdeaCast·HBR IdeaCast·about 1 month ago#5QoKlEiC#hbsp#singh#research#customer#jagdip#professor+3 more🧰Tag tools✨Add tagJagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team's new findings about customer satisfaction.… Read more15s0Read later0Read More