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UX Writing: FAQs from Practitioners

NN/g latest articles and announcements·Anna Kaley·3 days ago
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#nngroup#users#tone#writing#voice#article
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Summary:  Get answers to frequently asked questions about UX writing from attendees of NN/G’s Writing Compelling Digital Copy course. As one of the instructors for NN/G’s Writing Compelling Digital Copy course, I address important, timely questions in each training session to teach people what to write, how to structure it, and how to support the experience they’re working on. This article pulls together the questions I get often, grouped by theme. Questions are becoming sharper and more specific as practitioners become more skeptical of AI answers and seek deeper, more nuanced thinking from people with real experience. They may even spark a few new questions of your own about UX writing. Plain Language and Readability Tone of Voice Jargon, Acronyms, and Technical Language Structure, Links, and Calls to Action AI, SEO, Stakeholders, and Copy Testing Plain Language and Readability What Reading Level Should I Write for? This is one of the most common questions in training sessions.…

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