You know the drill. Your technician finishes a call, leaves a detailed voice note, and you're stuck playing detective. You pour a coffee, put on headphones, and spend 45-60 minutes listening, pausing, typing, and deciphering jargon. It's a bottleneck that kills productivity and delays customer communication. What if AI could translate those field recordings directly into professional summaries and upsell drafts? The Core Principle: Structured Data from Unstructured Speech The key isn't magic—it's methodology. You must teach the AI to recognize specific categories of information within the unstructured audio. This transforms a rambling note into organized, actionable data for your summaries and recommendations. Use the Actionable Framework: The 3-Part Jargon List . This is how you train the AI to understand your world: Standardized Facts: Customer & Site Info, Problem Reported, Job Status, Parts & Labor. Critical Discoveries: Diagnosis Found, Safety Issues, Major Cost/Deferrals.…