The runbook was pinned. Owners in the footer. Audit passed. Then a routine change hits, the on-call opens the page, step four does not match what production actually is, and the sane move is to close the tab and do what the last hero did ... because nobody has treated "bring the doc back to truth" as release-critical work. That is not a missing wiki problem. That is a trust problem wearing a Confluence costume. The link is green. The organization is lying to itself in polite font. The obvious failure is nobody writes it down after the firefight. Embarrassing. Loud. You can fix it with shame. The dangerous failure is somebody did write it down, the template looks healthy, leadership pastes a URL like they just saved the company ... and the team learns the real rule anyway. The real rule is the DM thread. The real rule is whoever was on call last time. The real rule is whatever gets the release out before the executive thread wakes up again. Paper compliance feels adult.…