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PolyAI Agent Development Kit: AI-Native CX Development for Enterprise Teams

CMSWire.com·Dom Nicastro·about 1 month ago
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PolyAI's new Agent Development Kit lets enterprise developers build on CX AI agents using their own IDEs, coding assistants and version control workflows. The Gist New toolkit: PolyAI launched its Agent Development Kit (ADK), designed to let enterprise developers build and manage AI customer service agents using standard software development tools and workflows. S peed claims: The company says early customers cut development time from weeks to hours, though specific customer names were not disclosed. Platform play: The ADK complements PolyAI's existing no-code Agent Studio, positioning the company as a full-spectrum platform for both technical and non-technical CX teams.   Enterprise CX development teams have long faced a frustrating tradeoff: adopt purpose-built AI platforms that lock them into rigid interfaces, or cobble together custom solutions outside the tools they actually use. PolyAI is making a case that neither compromise is necessary.…

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