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How algorithms wreaked havoc with these workers' schedules and cut their pay

NPR·Huo Jingnan·29 days ago
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Interpreter Yves Valerus speaks at a LanguageLine press conference in front of New York City Hall in April. LanguageLine interpreters have had their hours drastically cut after the company said it experienced fewer customer demand and started using new scheduling software. Some workers are trying to organize a union. Huo Jingnan/NPR hide caption toggle caption Huo Jingnan/NPR For a year and a half, Yves Valerus was working a stable, full time job with a regular weekly schedule, a set hourly rate and benefits. The Haitian Creole-English interpreter helps people bridge language barriers over the phone during people's hospital visits, court proceedings and the like. But in 2025, Valerus's hours were cut and became fragmented and unpredictable after her employer experienced a business downturn and started using new scheduling software. By the end of the year, her pay was almost 20% less than the prior year.…

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