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Learnings while working with long-running AI agents

DEV Community·Amit Kayal·22 days ago
#w1JZF3Il
#genai#agents#aws#software#progress#execution
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One of my biggest learnings while working with long-running AI agents is that logging and progress reporting are not optional features when the agent is tightly coupled with a UI — they are part of the product experience itself. Initially, I used to think of logging mainly from a debugging or engineering perspective. But with agentic systems, especially long-running workflows involving multiple tools, reasoning steps, APIs, retries, or multi-agent coordination, I realized users experience “silence” very differently than traditional applications. When an agent takes 30 seconds, 2 minutes, or longer without visible progress, users immediately start questioning: Is the system stuck? Did my request fail? Is it doing the wrong thing? Should I refresh or retry? That uncertainty destroys trust very quickly. I learned that users do not just want the final answer — they want confidence that the system is actively working toward the answer. Progress visibility creates psychological assurance.…

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