A record high number of insured Americans — 84% — recently shared with one of the country’s leading payers that they are prepared to select a health plan during open enrollment. And nearly two-thirds of that surveyed group report that they spend up to three hours researching health benefits on payers’ sites. \r\n So, what happens if they all do their research on the same day, at the same time?  \r\n \r\n During open enrollment season, payers need to scale quickly from a few hundred to hundreds of thousands of users to meet members’ growing demands for a seamless healthcare consumer experience — an experience that is increasingly digital. \r\n"}}"> A record high number of insured Americans — 84% — recently shared with one of the country’s leading payers that they are prepared to select a health plan during open enrollment. And nearly two-thirds of that surveyed group report that they spend up to three hours researching health benefits on payers’ sites.…