Hello, this is a throwaway account. I work as a freelance interpreter, and recently, I received a 65% deduction from my pay at the end of the month. I was only informed after it happened. I reached out several times, but I still have no resolution. The contract I signed only states that I’m paid for the hours I work. There was never any mention of penalties based on missed calls. Yet, they are now calculating my pay based on missed calls, even though during a 5-hour shift, I was actively answering calls for most of that time. Most of us on the team had the same issue and it is still a group problem. We don’t have access to the missed call data ourselves unless they share it, so we can’t verify it on our end. Has anyone else dealt with this? What would you suggest I do next? And also, what companies would you recommend for freelance interpreting that pay well, pay on time, and aren’t based on these missed calls? I’d really appreciate any advice! thanks so much!…