Hey y'all, I've been having an issue with my TFO NXT black label reel. I'm not exactly sure if it's the drag isn't engaging when reeling in or if it's sticking open. Anyone know how to fix this? I know the video isn't the best but if you turn up the volume you can hear when the drag is working and then when I get backlash you can't hear it.

Any tips would be appreciated. I really don't want to send it to TFO to get worked on.

EDIT: y'all couldn't have my reel being on the wrong way so here's a new video lol