For a long time I operated under a quiet assumption: portfolios are for developers. They're for people who build things — apps, tools, open source projects. People who have something to show. I'm in IT support. I fix things. I troubleshoot. I answer tickets. What was I going to put on a portfolio page — a screenshot of a closed ticket? So when I started wanting a way to document and showcase my work, I didn't build a portfolio. I built a wiki. Why I Started Documenting My homelab had been growing for a while. pfSense for routing, Pi-hole for DNS, a dedicated Docker host, a storage server, Tailscale for remote access. It was becoming real infrastructure — and real infrastructure has a way of becoming mysterious over time. I'd seen it professionally at Datto too, just from a different angle. In technical support, documentation wasn't about managing someone else's environment — it was about continuity.…