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I wanted to switch my broadband provider. I had no idea what I was signing myself up for

The Telegraph·Britta O'Boyle·about 1 month ago
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I received 18 calls in four days, but eventually saved myself £250 in 10 minutes Britta O'Boyle Britta has been a technology journalist for 15 years, covering everything from phones, tablets and fitness devices, to smart home and beauty tech. Britta spent 10 years as deputy editor of technology site Pocket-lint. Now freelance, she is co-founder of reviews website The Disconnekt and writes for various publications including The Telegraph, British GQ, Metro and Good Housekeeping. Britta has also been a guest on a number of radio stations, including BBC Radio, Siren FM and Academy FM, as well as the Big Tech Show Podcast. See more Published 10 April 2026 8:00pm BST Switching my broadband was something I had on my to-do list for years. I signed up to Sky when my husband and I moved into our first flat together 15 years ago, and when we moved house seven years later, I stuck with the same provider.…

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