United Airlines wants to get much better at explaining delays to passengers, including maintenance videos and AI-generated updates that tell travelers what is actually happening with their flight. Since the uncertainty is often worse than the delay itself, this is unmitigated good news. United Airlines Wants AI To Explain Flight Delays, And That Could Be A Great Thing While United Airlines already does a great job in offering more detailed reasons behind flight delays and cancellations, CEO Scott Kirby says the airline is working on new technology to better explain irregular operations to passengers, including videos about maintenance issues and AI-generated updates that can describe what is happening with each flight. Speaking at Bernstein’s 42nd Annual Strategic Decisions Conference , Kirby described United’s broader technology investment as a key part of building a “brand loyal” airline.…