Hey, there’s someone we’d like you to meet. It’s Kendra Shimmell, who we’re excited to introduce as the new head of the Service Design practice for Adaptive Path at Capital One. Kendra comes to us via the venerable Cooper design team, but prior to that was a part of Adaptive Path , which makes for a good kind of déjà vu. Beyond being a service design leader, she’s a speaker, an educator, and a dancer. She’s also a stellar explainer, which is why we’ll help you to get to know her by asking her four questions: Q: You’ve led service design at Cooper and are now joining one of the largest internal service design teams around. How might you characterize the state of service design? Where is the industry headed? Good question. A lot of companies are currently in the “dating” phase with service design. They are intrigued, and they are getting to know it, because they want more cohesive and meaningful experiences. Keep in mind that service design is not an isolated practice.…