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Travelodge staff gave sex attacker key to woman's room, then offered her £30 refund

BBC News·@Bbc·2 months ago
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A woman who woke up to a man sexually assaulting her in her hotel bed has said she was "failed" by Travelodge after staff gave him a key card and her room number. Kyran Smith had been at the same party as the woman during a night out in December 2022 when they and others retired to their rooms at the Maidenhead branch of the hotel chain. Smith, who was later jailed for seven-and-a-half years, went to reception in the early hours and was given the key card after lying to staff that he was her boyfriend. Travelodge, which offered the victim an "insulting" £30 refund, has apologised for how the refund offer was handled but insisted staff followed security procedures correctly. The woman, who is now in her 30s and cannot be named for legal reasons, said it had been the first time she had ever stayed in a hotel by herself. She claimed staff told her Smith, who was known to her, had passed their security checks by providing her name.…

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