Managing teams come with challenges as well as rewards. Managers drive individual and team performance, and the best managers drive employee connection and engagement. Akamai believes that employees are our biggest asset; by effectively and efficiently integrating them into the organization to ensure both professional success as well as the success of the business. \n Enhancing management skills \n Historically, Global Services and Support (GSS) Managers have not been given formal onboarding, formal mentoring, or a formal community in which to ask questions, gain insight, and learn how to do their job most effectively. The Technical Enablement & Education Team (TE&E) designed a robust onboarding program aimed at new and first time GSS managers to quickly ramp up in their managerial roles, by providing detail and awareness of their new responsibilities, widely used GSS tools and applications, as well as the day to day processes GSS follow to successfully manage their teams.…