Dubai’s Roads and Transport Authority (RTA) announced the completion of works required to implement the Dubai Universal Design Code for People of Determination (POD) across numerous service locations, including Customer Happiness Centres, service provider centres and public transport stations. The initiative forms part of RTA’s ongoing efforts to enhance quality of life and promote inclusion and sustainability, ensuring that POD can access services and facilities efficiently, comfortably and independently. Abdulla Yousef Al Ali, CEO of RTA’s Corporate Administrative Support Services Sector explained: “The upgrades included dedicated ramps for People of Determination, including those with mobility impairments and wheelchair users, along with tactile floor indicators to guide movement across service delivery channels and facilities, improving mobility and enhancing the customer experience.…