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6 Reasons Service On US Airlines Is Inconsistent, Often Bad

One Mile at a Time·Ben Schlappig·22 days ago
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Let me start this post by stating that I very much respect the work that flight attendants do. I think (for the most part) they work hard and have difficult jobs. I certainly wouldn’t last a week dealing with the traveling public. That being said, I think most people can agree that US airlines don’t have a reputation for having the best or most consistent service. There are lots of incredible flight attendants who do their best and try to deliver a great experience. More often than not, though, they do so because it’s the type of person they are, and the fact that they take pride in what they do. It’s not because of any mandate from the company, or any punishment for non-compliance. At best, I think service at US airlines can be described as consistently inconsistent, while acknowledging that service levels are different across airlines. Anyway, why is service on US airlines so inconsistent?…

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