What To Do When a Client Goes Silent During Onboarding They signed the contract. You sent the welcome email. And then... nothing. No intake form response. No access granted. No reply to the kickoff confirmation. Just silence. This happens more often than agencies want to admit. And the way most agencies handle it — either chasing constantly or going quiet themselves — makes the problem worse. Here's how to handle client silence during onboarding without damaging the relationship or destroying the project timeline. Why clients go silent after signing Before you send that third follow-up, it helps to know what you're actually dealing with. Scenario A: They're just busy. The person who signed your proposal is almost never the person managing day-to-day logistics. Your email about Google Analytics access landed in an inbox owned by someone who also has 40 other things to do. They mean to respond. They haven't. Scenario B: They're avoiding a conversation.…