Last year, the SOTI team pledged to evolve.  \r\n We had no idea that the evolution before us would require such dramatic changes to how we both live and work. In truth, 2020 was a roller coaster with dramatic ups and downs, encompassing stress, fear, and uncertainty. Even as 2021 unfolds, COVID-19 is still impacting our day-to-day lives at work and at home. \r\n In April 2020, Martin McKeay (Editorial Director) published a blog reporting that Akamai observed a 30% increase in internet traffic as pandemic lockdowns started to take hold. The big question for those shifting to work-from-home setups, distance learning, and complete lockdown/isolation was "will the internet melt down?" -- the short answer was, and still is, no. \r\n So for this first edition of SOTI Research, we're going to look back at 2020 and examine some of the technological shifts that happened.…